Fix account connection problems

Connecting opens a secure Instagram or Facebook window where you log in and approve Komently. When that window closes by itself, gets stuck loading, or loops back to the login screen, the cause is almost always the browser: a blocked pop-up, a cookie banner that was never accepted, or an extension. Nothing on your account changes when a connection fails, so it is always safe to try again.

The fix that works

Do these steps in order. They solve the problem for nearly everyone who writes to support.

1. 1

   Allow pop-ups for Komently

   Look for the blocked pop-up icon at the right end of the address bar and choose Always allow. On a phone, turn off Block pop-ups in your browser settings.
2. 2

   Open a private (incognito) window

   Chrome or Edge: Ctrl+Shift+N (⌘+Shift+N on a Mac). Safari: File → New Private Window. Firefox: Ctrl+Shift+P. A private window starts without the extensions and old cookies that usually get in the way.
3. 3

   Log in to Instagram or Facebook there first

   In the private window, open instagram.com (or facebook.com for a Page) in a new tab, log in, and accept the cookie banner if one appears. A cookie banner that was never accepted is the most common reason the connect window closes or loops.
4. 4

   Connect from Komently in the same window

   Still in the private window, open Komently, log in, and click Connect again. Approve every permission Instagram or Facebook asks for.

On a phone

• Opened Komently from Instagram or Facebook? Their built-in browser often blocks the login. Tap ⋯ at the top right and choose Open in browser, or copy the link into Safari or Chrome.
• Turn off pop-up blocking for the browser (iPhone: Settings → Safari → Block Pop-ups).
• If it still fails, try the same steps on a computer: you only need to connect once.

Facebook says there are no Pages

1. 1

   Make sure you have a Facebook Page

   A personal profile isn't enough. Create a Page at facebook.com/pages/create if you don't have one yet.
2. 2

   Use the right Facebook account

   Open facebook.com in another tab and check who is logged in. The Page must belong to that account.
3. 3

   Tick your Page when Facebook asks

   If Facebook didn't ask this time, it reused your last answer. Choose Edit previous settings on its first screen and select the Page.
4. 4

   Check your role on the Page

   You need full control (admin) of the Page. If someone else owns it, ask them to add you.

Other messages

• “Nothing was connected”: the permissions weren't approved. Start again and approve everything.
• “This connection link expired”: the window was left open too long. Click Connect again.
• Personal Instagram account: switch to a Business or Creator account in the Instagram app (Settings → Account type), then connect.

Still stuck?

Email support@komently.com with a screenshot of what you see, and we'll help you connect.