Help Center
Step-by-step setup guides, feature walkthroughs, and answers to common questions — so you can go from sign-up to automated replies in minutes.
See the whole flow end to end — connect an account, build an automation, and watch it reply live. The fastest way to understand how Komently works.
Get Komently replying to your comments and DMs in about five minutes.
Link your Instagram professional account so Komently can reply on your behalf.
The connect window closed, got stuck or showed an error? These steps fix almost every case.
Set up a trigger and reply so Komently answers leads automatically.
How to check a new automation works without tripping the safety rules that skip your own comments and repeat triggers.
Turn a comment keyword into a DM that collects the person's email as a lead.
Use the Next post option so an automation attaches itself the moment your scheduled post goes live.
Reuse a working automation for your next campaign in two clicks — no rebuilding.
Attach an image or a voice note to an automation — it's delivered right after your message.
Chain two automations so a comment opens a DM with choices, and the AI handles each answer differently.
How AI replies work, which automations use them, and how AI conversations are counted.
Retroactively DM everyone who commented on a post in the last 7 days — and how its safety limits work.
Choose the tone of the DMs Komently writes for you — the first message and the email ask — and why they can't be free text.
Use Komently in your language, and send your audience messages in the language you choose per automation.
Push every captured lead to Zapier, Make, n8n, Pabbly, TaskMagic, or your own endpoint — in real time.
Send captured leads to 7,000+ apps with a Zapier Catch Hook.
Trigger a Make scenario from every captured lead with a custom webhook.
Receive captured leads in an n8n workflow — cloud or self-hosted.
The most budget-friendly option — webhook triggers are free and don't consume tasks.
Trigger TaskMagic automations from captured leads via its webhook trigger.
Exactly how AI conversations are counted, and how top-up packs work when you need more.
What “5 accounts” means — and how Instagram and Facebook count together.
Add more Instagram accounts and Facebook Pages beyond your plan's limit — who can, what it costs, and how it works.
Quick answers on AI limits, accounts, billing, and safety.
What we've shipped, what's in progress, and what you can vote on next.
Send us a message and we'll reply to your email — usually within 24 hours.
Or email support@komently.com
